Each review score is between 1 and To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. We have people and automated systems that specialize in detecting fake reviews submitted to our platform.
If we find any, we delete them and, if necessary, take action against whoever is responsible. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors e. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. These guidelines and standards aim to keep the content on Booking.
They're also applicable regardless of the comment's tone. Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Promotional content will be removed and issues concerning Booking. Contributions should be appropriate for a global audience.
Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
